Shipping policy

At Sell Gold NYC, we strive to ensure that our customers are valued and always receive the highest quality of service. All information collected is to assist us in improving the level of service we provide to our customers. This Shipping Policy page describes the conditions when you visit or make a purchase from Sellgoldnyc.com, or our subsidiaries. Below are the terms and conditions that govern the use of this website. You agree to Sell Gold NYC terms and conditions when you make an actual purchase; hence, it is important for you to read the policies carefully. Sellgoldnyc.com reserves the right to decline any customer. It may require verification information from the card issuer prior to dispatch of any goods. sellgoldnyc.com also reserves the right to hold shipping of any ordered product. Sellgoldnyc.com is not responsible for any typographical errors.

SHIPPING

We offer 2-3 Day US Shipping at the most convenient and cost-effective option based on the state where the item is being shipped. In most cases, we utilize USPS services to deliver your packages safely; however, if there is another option that you prefer, kindly indicate in the 'SPECIAL INSTRUCTIONS FOR SELLER' section on the checkout page of sellgoldnyc.com.

24-hour express US shipping can be made available at an additional rate at the customer's request by adding this detail in the 'SPECIAL INSTRUCTIONS FOR SELLER' section on the checkout page of sellgoldnyc.com.

Special provisions can be made in your order at or from sellgoldnyc.com, and all its subsidiaries by adding this detail in the 'SPECIAL INSTRUCTIONS FOR SELLER' section on the checkout page of sellgoldnyc.com. These provisions include, but is not limited to, jewelry gift box, customized gift card request, and customized order request. These may come at an additional cost depending on the type of service requested.

We only offer shipping within the USA at this time and apologize for the inconvenience. We plan on expanding our services soon to include servicing clients in other parts of the world.

PRODUCT PURCHASE REQUIREMENTS

When you make a purchase or attempt to make a purchase through the Site sellgoldnyc.com, we collect certain information from you, including your name, billing address, postal and shipping address, phone number, IP address, email address, device identifier, alias, driver’s license number, account name, and payment information which includes card expiration date and card CCV. We refer to this information as "Order Information".

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Customer Management Systems
Financial transactions processors to aid our clients in obtaining financing
Fraud prevention services vendors to ensure that all your information is secure

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also share device information with the below:

Social networks
Email service providers
Financial transactions processors
Fraud prevention service vendors
Hosting Providers
Advertising/ retargeting for data analytics providers

SALE OF YOUR INFORMATION

We do not sell your personal information.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

LOCATION OF DATA PROCESSING

All data processing activities undertaken by us take place in New York.

MINORS

The Site is not intended for individuals under the age of 16.

For more information about our shipping practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@sellgoldnyc.com or by mail using the details provided below:

Sell Gold NYC

75W 47TH ST

3 FL

NEW YORK, NY

10036