Privacy policy

At Sell Gold NYC, we strive to ensure that our customers are valued and always receive the highest quality of service. All information collected is to assist us in improving the level of service we provide to our customers. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Sellgoldnyc.com, or our subsidiaries. Below are the terms and conditions that govern the use of this website. You agree to Sell Gold NYC terms and conditions when you make an actual purchase; hence, it is important for you to read the policies carefully. Sellgoldnyc.com reserves the right to decline any customer. It may require verification information from the card issuer prior to dispatch of any goods. sellgoldnyc.com also reserves the right to hold shipping of any ordered product. Sellgoldnyc.com is not responsible for any typographical errors.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies:

- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, postal and shipping address, phone number, IP address, email address, device identifier, alias, driver’s license number, account name, and payment information which includes card expiration date and card CCV. We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Customer Management Systems
Financial transactions processors to aid our clients in obtaining financing
Fraud prevention services vendors to ensure that all your information is secure

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also share device information with the below:

Social networks
Email service providers
Financial transactions processors
Fraud prevention service vendors
Hosting Providers
Advertising/ retargeting for data analytics providers

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We also share your personal information with third parties pertaining to the below:

Advertising networks;
Customer management systems;
Data analytics providers;
Email service providers;
Financial transactions processors;
Fraud prevention services vendors;
Hosting providers;
Parties that need to operate the website;

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

HOW WE PROTECT YOUR INFORMATION

We have implemented the following measures to protect and safeguard your personal information:

limiting the amount of personal information that we collect to strictly necessary only;
having comprehensive security policies and procedures;
screening all employees with access to personal information;
training our employees on data security and data breach prevention;
maintaining up-to-date software and safeguards.

SALE OF YOUR INFORMATION

We do not sell your personal information.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

A cookie is a small piece of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can also tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

This Website collects cookies and may use cookies for reasons including, but not limited to:
Analyze our web traffic using an analytics package;
Identify if you are signed in to the Website;
Test content on the Website;
Store information about your preferences;
Recognize when you return to the Website.

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.

DO NOT TRACK

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser. Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

YOUR RIGHTS

Depending on your location of residence, you may have the following rights:

The right to access your information.
The right to know whether your personal information is sold or disclosed and to whom.
The right to say no to the sale of your personal information.
The right to request that we delete all or some of the personal information that we have collected on you.
The right to equal service and price, even if you exercise your privacy rights.
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
Rectification of information: the right to request that we amend any of the information that we have collected about you.
The right to withdraw your consent to the processing of your data.
The right to request that we restrict the processing of your data.
The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
The right to lodge a complaint regarding our collection, sharing and processing of data with the Information Commissioner's Office or any other competent authority.
The right to stop receiving unwarranted direct marketing.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through sellgoldnyc.com), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

EXERCISING YOUR RIGHTS

You may exercise the rights provided to you based on your criteria by submitting a request via email – support@sellgoldnyc.com

We will need to verify your identity prior to initiating your request. To verify your identity, you will need to provide us with the following information with your request:

Name;
email address.

Please note that we may be unable to process your request if you do not provide us with the above information.

You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit your request. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:

The requester's valid government-issued ID.

Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.

We will respond to most requests by California residents within 45 days of receipt. We will respond to requests from residents of the European Union and/or the European Economic Area and/or the United Kingdom within 30 days of receipt.

We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee if the request is excessive, repetitive or manifestly unfounded.

Residents of Canada may exercise the rights specified above by submitting a consumer request to the person accountable for our privacy practices and policies, whose contact information is below.

Please note that we may be unable to process your request if you do not provide us with the above information.

We will respond to most consumer requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to an additional 30 days). We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request(s), we will provide you with the reasons for such denials.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

LOCATION OF DATA PROCESSING

All data processing activities undertaken by us take place in New York.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 16.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at wepawnitall@gmail.com or by mail using the details provided below:

Sell Gold NYC